Sales Advisor

Overview

The Sales Advisor is responsible for generating sales, working with the team to achieve targets while providing an outstanding “customer service” experience and maintaining the brand’s high standards. He/She will also perform operational tasks as assigned by the Boutique Manager, maintaining the overall appearance of the Boutique and safeguarding company assets.


Key Responsibilities

  1. Establish, develop and cultivate strong client relationships
  2. Recruit new clients and maintain high retention rate with existing clients
  3. Educate clients on Rolex and Tudor history, quality standards, product line and provide information about the guarantee
  4. Answer all customer questions, offer alternative product if requested product is not available
  5. Maintain store log of customer product requests and provide continuous feedback about the status of requested item
  6. Maintain knowledge of current sales and promotions, policies regarding currency rate, payment and exchanges, and tax free issuance
  7. Exchange products for customers as per the Brand and company policy
  8. Compute sales prices, total purchases, receive and process cash or credit payment
  9. Prepare invoices and tax free forms using POS system
  10. Achieve monthly, quarterly and annual sales targets
  11. Participate in in-store events and store marketing initiatives
  12. Support the branch manager in suggesting new practical ideas to maximize sales and customer service level
  13. Understand and adhere to all boutique operational procedures including, but not limited to, opening and closing guidelines, window display guidelines, inventory display, cleanliness and presentation guidelines etc.
  14. Maintain and update clientele data base on the CRM system
  15. Support and implement the brand and product knowledge and other delivered trainings

Qualifications

  • BA degree in Business Administration, Public Administration or any other related field.
  • 3+ years of luxury retail sales experience, previous experience in watches or in jewelry is preferred.
  • Previous clientele experience which includes the cultivation of repeat customers and the prospecting of high end clients is required. Ideal candidates have established client books.