FAQ

General questions

Where can I purchase a Rolex watch?
New and genuine Rolex watches are exclusively sold by Official Rolex Retailers, who warrant the

authenticity of your Rolex and ensure its international five-year guarantee. The network of Official Rolex Retailers covers more than 100 countries worldwide.
Are you an Official Retailer?
A&S Chronora is the only Official Retailer of Rolex and Tudor watches in Lebanon.
How can I check the availability and price of a Rolex watch?
Please contact your nearest Official Rolex Retailer. They are best suited to advise you on selecting a Rolex watch. They can provide you with information on the availability of Rolex watches in your region. The suggested retail price for a large selection of Rolex watches can be found on rolex.com in most countries. For any enquiries about prices for specific models please contact or visit your nearest Official Rolex Retailer.
Is there a Warranty for my watch?
Rolex guarantees the proper functioning of its watches for a period of five years from the date of purchase. The Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps), loss, theft, or damage due to misuse. The substitution of components with, or the addition of, components or accessories not manufactured by Rolex will invalidate the guarantee. The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre. Any work carried out by third parties will render the guarantee null and void.
How can I contact you?
Feel free to contact us by filling the form below.  Or contact us on the following numbers:
T: +961 1 984 999 
M: +961 70 999 304
Somebody stole my watch, what should I do?
If your watch was stolen, please contact our Rolex Authorised Service Centre on the following numbers: T +961 1 990 050 M +961 81 000 199 Our team will assist you through the necessary steps.

Caring for your watch

How can I look after my Rolex?
You can help preserve its lustre by cleaning it occasionally with a microfiber cloth. You can also wash the case and bracelet (except leather straps) from time to time using soapy water and a soft brush. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits. Before cleaning your watch, always ensure that the winding crown is screwed down properly against the case to guarantee waterproofness.
Do I have to wind my Rolex?
There is no need to wind a Rolex if it is worn daily. As you move your wrist throughout your day, the Perpetual rotor transfers energy to the watch, providing a constant and stable power source. When you take it off and set it aside it can retain its charge for up to 70 hours, depending on the model. To get it going, simply wind the movement manually by unscrewing the crown to the winding position and turning it clockwise about 20 times. Please remember to screw the crown back down properly against the case in order to guarantee waterproofness.
Do Rolex watches have batteries?
Rolex watches are powered by a Perpetual rotor inside the watch that gently swings as you move your wrist, transferring energy to the mainspring of the watch. If you take your watch off and set it aside it will retain its charge for about two days, depending on the model. To get it going, you simply have to wind the movement manually for it to run normally again.
Are all Rolex watches waterproof?
All Rolex wristwatches are waterproof to depths of at least 100 metres for Oyster Perpetual models, and 50 metres for Cellini models. Some Oyster watches can withstand depths of 1,220 or even 3,900 metres. To maintain your watch's waterproofness, the winding crown has to be screwed down tightly to create a hermetic seal. When you reset the time, the date or other functions or wind the watch manually, it is extremely important to ensure that you have screwed down the winding crown until it cannot turn any further. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits.
How do I set the time on a Rolex?
Rolex watches can be set by unscrewing the crown and pulling it out to the second notch. The seconds hand is stopped, allowing you to set the time. Each model has its own detailed user guide and functions that may vary, please download the appropriate guide via the following link: https://www.rolex.com/media/user-guides.html

SAV FAQ

How often do I need to service my Rolex?
To guarantee continued accuracy and waterproofness, Rolex recommends that you periodically return your watch to an Official Rolex Retailer or Service Centre for professional servicing. It is recommended to service your Rolex approximately every 10 years depending on the model and real-life usage.
Where can I service my watch?
The network of Official Rolex Retailers and Service Centres covers more than 100 countries worldwide and draws on the expertise of highly skilled watchmakers, carefully selected and trained by Rolex. Official Rolex Retailers can advise you on all the technical aspects of your watch's functions.
How much does servicing a Rolex cost?
The cost will depend on the type of servicing required and the state of the watch. Before every service, the condition of your watch will be evaluated by Rolex-certified watchmakers and you will receive an estimate for your approval for the cost of the service procedure. Please contact your Official Rolex Retailer or Service Centre for more details.
How can I contact you?

Feel free to contact us by filling the form below. Or contact our Rolex Authorised Service Centre on the following numbers:
T +961 1 990 050
M +961 81 000 199

CPO FAQ

Are the pictures on your website the exact watches you have in stock?
Yes, all our website pictures represent the actual watches and were taken by Rolex in Geneva. All views of the timepiece are untouched and can be magnified so you can better assess the watch you are interested in.
Are all your watches authentic?
The Rolex Certified Pre-Owned programme vouches for the authenticity of pre-owned Rolex watches at the time of their resale. It guarantees that these watches benefit from the quality criteria inherent to all Rolex products and from the full know-how and professionalism of the brand’s worldwide network of experts. Each of our watches are certified authentic by Rolex in Geneva.
Do your watches come with original box and papers?
On our website, we indicate which watches have an original Rolex box and/or papers. Upon purchase, we present all our pre-owned watches in an A&S Chronora Certified Pre-Owned box, in addition to the original Rolex box if available. The timepiece is accompanied by the Rolex Certified Pre-Owned seal, a two-year international guarantee card, a service booklet, and a guarantee booklet.
What are my payment options?
Our three payment options are wire (bank transfer), selected credit cards, and cash in US Dollars. For enquiries about payment, please email us at chronoracpo@aschronora.com or call us on +9611984500 / +96181003929, Monday to Saturday, 10 a.m. to 7 p.m.
What is your guarantee policy?
Delivered at the time of sale, the Rolex Certified Pre-Owned guarantee card officially confirms that the watch is genuine on the date of purchase and guarantees its proper functioning for a period of two years from that date, in accordance with the guarantee manual.
How can I sell my watch? What is required from me to sell my Rolex?
We are happy to welcome you at our CERTIFIED PRE-OWNED Boutique from Monday through Saturday, 10 a.m. to 7 p.m., and our Client Advisors will be happy to discuss your timepiece with you and have it evaluated by our expert watchmakers. Alternatively, you can email us at chronoracpo@aschronora.com or fill in the form at https://www.chronora.com/sell/form and we will get back to you in the briefest delays
How do you determine my watch’s value?
The valuations we propose to individuals seeking to sell a watch to us are based on a comprehensive approach. We naturally base all our valuations on current and historical sales and market data. In addition, our experts carefully evaluate the watch's condition, considering factors such as mechanical functionality, external aspects, and overall wear. By selling to us, you are entering a transaction to a reliable, trustworthy, and official Rolex Certified Pre-Owned.
How long does it take to get a quote on my watch?
If you're seeking a valuation for your watch, please visit us Monday to Saturday, 10 a.m. to 7 p.m. and our Certified Pre-Owned Manager will be happy to assist you. After handing over the watch to our Service Centre, our skilled watchmaker meticulously evaluates both internal mechanics and external aspects. Following the evaluation, which takes at most 30 minutes, our Certified Pre-Owned Manager communicates our final decision in person.
If I bought a watch from you, may I sell it back to you?
Yes, we acquire selected references through our buy-back program. Please fill in the form on https://www.chronora.com/sell/form and we’ll get back to you in the briefest delays.
What does the two-year guarantee cover?
Our guarantee card guarantees the watch’s proper functioning for a period of two years from the purchase date in accordance with the guarantee manual. It covers any defects in materials and workmanship of the merchandise under normal use.

Gifts and personalization

Can I Engrave my watch?
To find out more about our Engraving Services, please contact our Experts on the following numbers:
T +961 1 990 050.
M +961 81 000 199.
The Chronora Team will be more than happy to assist you and give any further information.
What is the Gift Exchange Policy?
For more details about our Exchange Policy, please contact our Experts on the following numbers:
T +961 1 990 050.
M +961 81 000 199.
The Chronora Team will be more than happy to assist you and give any further information.
Do you have any further questions? Our passionate team of experts are ready to answer any inquiries you may have.
Please feel free to contact us using the form below:

Send us a message

The Chronora Team based at our Headquarters will be more than happy to guide you.
If you wish to contact our Customer Relations, the Marketing or Finance Departments, kindly fill out the form below:
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